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complaints policy

Our aim is to provide you with an excellent customer service.

If we fail to meet your expectations, we will try to put things right as quickly as possible.

IF YOU HAVE A COMPLAINT

The Financial Conduct Authority define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

You can notify us of your complaint through the following channels:

In Writing

Outwoods Motors Limited

The Showroom 

MCS Industrial Estate 

Hawkins Lane 

Burton On Trent

DE14 1PT

Email: - outwoodsmotors@aol.co.uk

WHAT HAPPENS IF WE CANNOT RESOLVE YOUR COMPLAINT STRAIGHT AWAY?

If we are not able to resolve your complaint straight away, we may need to carry out further investigations

Once received, your complaint will be investigated and dealt with in the following way:

Day 1 

We inform the finance company 

By Day 7

We will try to provide you with a full reply. If this is not possible, we will confirm who will be looking into your complaint.

By Day 28

We will endeavour to investigate your complaint and provide a full response to you at this stage. However, if for any reason we are unable to provide a full response by this time, we will contact you and provide you with an update of the current situation.

By Day 56

In the unlikely event that your complaint has not been resolved by this stage, we will write to you with a final response. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. (https://www.financial-ombudsman.org.uk/)

Outwoods Motors

Telephone:
01283 510201 01283 510201

Opening times

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 17:00
Sunday Appointment Only

Outwoods Motors

Address:
The Showrooms, M C S Industrial Estate, Hawkins Lane,
Burton-On-Trent,
Staffordshire,
DE14 1PT